Job Description

Job Summary:

To lead retail operations within South Africa according to the purpose, vision and values whilst driving retail priorities, maximizing turnover and ensuring consistent, Brand-aligned customer experience across the country

Purpose, Values, Culture:

• Communicate business purpose and values
• Develop, communicate and drive retail strategies and operational goals
• Ensure that all store people have a clear and consistent focus
• Drive consistent, Brand-aligned customer satisfaction

Retail Operations:

• Design tools & processes to ensure that all operational activities support an efficient, easy customer experience
• Ensure that facilities, equipment, tools, systems, security and physical environment are conducive to optimum performance
• Ensure that stores SOP's are well and consistently communicated
• Facilitate appropriate technical/ functional training
• Ensure that Store/ Area managers have the required tools to manage well
• Facilitate effective engagement between stores and HO
• Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
• Ensure that the necessary OHS regulations are adhered to
• Develop, update & submit weekly & monthly reports as required

People:

• Develop and manage the process to ensure that stores are well staffed and that contingencies are in place
• Talent management & succession planning
• Ensure role clarity and effective goal-setting
• Drive in-store training programme to build front-line capability
• Monitor the application of the 'HR Value Chain' & adherence to people related SOP's
• Develop, update & submit weekly and monthly reports as required

Financial Management:

• Develop financial performance parameters, goals and targets
• Develop, update & drive Country plan
• Manage and drive revenue, quantity, margin and operating income targets
• Develop & Submit weekly and monthly reports as required
• Ensure that the relevant regulatory/ statutory requirements are adhered to e.g. VAT, Employee PAYE

Sales and Marketing:

• Brand management
• Key customer relationship management
• Public relations
• Ambassadorship
• Develop promotional initiatives
• Partner with Merch to ensure that VM standards are adhered to
• Create tools to ensure that all stores reflect the correct quality standards of cleanliness, tidiness, safety, visual impact and good housekeeping

Education and experience:

• Grade 12
• Relevant Tertiary qualification advantageous
• 3 xe2x80x93 5 years relevant experience
• Experience in the lifestyle/ action sports retail industry

Ares Holdings