Job Description

Main Purpose of the Job
Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company.
Key Performance Areas
Prepared Work Area

• Check trading area and ensure all equipment's (TV and video, micros systems and cash registers) for service are functioning and ready for service.
• Check cleanliness of store, station and surrounding
• Communicate and follow-up on the correction of any equipment faults or defects

Cashiering Services

• Handle all billing transactions for customers visiting and purchasing items from various retail stores
• Reconcile payments to stock sold in the system
• Participate in stock control processes
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

• Grade 12

Experience

• Previous cashiering experience is an advantage
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Core and Personal Behavioural Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / proficiency competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration
• Retail Product Knowledge
• Basic computer skills

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Skills Required