Job Description

Qualifications and Experience:

• Firearm Competency - application will not be considered without a Firearm Competency.
• Matric Additional qualifications will be an advantage
• Proven experience (3-5 years) in retail management, preferably in the hunting and outdoor industry.
• Strong leadership and team-building skills, with the ability to inspire and motivate others.
• Fully bilingual in both English and Afrikaans non-negotiable.
• Excellent interpersonal and communication skills.
• Proficiency in financial management, budgeting, and reporting.
• Passion for outdoor activities and a solid understanding of hunting, fishing, and outdoor gear.
• Customer-focused mindset with a dedication to delivering exceptional service.
• Ability to analyse data, identify trends, and make informed decisions.
• Knowledge of health and safety regulations and compliance.
• Familiarity with outdoor industry trends and products.
• Strong problem-solving and decision-making abilities.

Responsibilities:
Leadership and Team Management:

• Lead, motivate, and mentor a team of sales associates, customer service representatives, and support staff.
• Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion.
• Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.

Operational Excellence:

• Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance.
• Ensure efficient store layout and product displays that maximize customer engagement and sales.
• Identify, evaluate and manage strategic risks and opportunities.
• Ensure compliance with company and industry policies and procedures.
• Monitor inventory items and make staff aware of inventory shortcomings.
• Liaise with other branches and head office regularly.

Administration:

• Complete weekly reports.
• Attend, participate and manage morning meetings.
• Attend, participate and proceed with management meetings held twice per week.
• Complete the payroll function of signing off payroll recons, approving leave, scheduling staff, attending hearings and ensuring all new staff members have completed and signed required documents.

Customer Experience:

• Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience.
• Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction.

Sales and Business Development:

• Develop and execute strategies to achieve sales targets and drive revenue growth.
• Identify market trends and customer preferences to introduce new products and promotions that align with customer needs.

Staff Training and Development:

• Provide ongoing training to staff on product knowledge, customer service best practices, and industry trends.
• Foster a culture of continuous learning and professional development within the team.

Budgeting and Financial Management:

• Manage the branch budget, monitor expenses, and optimize resource allocation to ensure profitability.
• Analyse financial reports and data to make informed decisions that contribute to the branch's success.

Health and Safety Compliance:

• Ensure that the branch operates in compliance with health and safety regulations, implementing necessary measures to protect employees and customers.

Community Engagement:

• Act as a local ambassador for the brand, participating in community events and initiatives to foster a positive brand image.

The above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.
Retail hours apply.

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