Job Description

: Restaurant Supervisor - Luxury Bakery & Restaurant

Location: Cape Town

Reports to: Restaurant General Manager

Employment Type: Full-Time

About the Concept:

Laduree is a luxury bakery, all-day dining restaurant, and champagne bar delivering exceptional hospitality, elegant cuisine, and premium guest experiences. With a focus on high standards and personalized service, we are seeking a dynamic and experienced Restaurant Supervisor to oversee daily floor operations and ensure excellence in service execution.

Position Summary:

The Restaurant Supervisor is responsible for assisting the General Manager in managing front-of-house operations. This includes supervising staff, ensuring a consistent luxury service standard, resolving guest concerns, and driving team performance. The ideal candidate is an experienced leader who thrives in high-volume environments and has an eye for detail and hospitality excellence.

Key Responsibilities:

Supervise daily floor operations during service, ensuring smooth guest flow and staff performance.

Lead pre-shift briefings and assign daily responsibilities to waiters, runners, and hostesses.

Ensure compliance with brand service standards, presentation, and guest engagement expectations.

Support with guest seating, service recovery, and handling of special requests or complaints.

Monitor POS transactions, table turnover, and team productivity throughout the shift.

Assist with training, onboarding, and ongoing coaching of front-of-house staff.

Conduct routine checks on cleanliness, uniform standards, and health & safety compliance.

Collaborate with kitchen and bar teams to ensure seamless food and beverage service.

Oversee private dining setups, events, and VIP arrangements with discretion and precision.

Ensure shift closing procedures and reporting are completed accurately and timely.

Required Qualifications & Experience:

Minimum 4-6 years of experience in premium casual or luxury dining environments.

Prior experience supervising front-of-house teams in high-volume operations.

Strong understanding of luxury service standards and guest journey.

Excellent communication skills in English; additional languages are advantageous.

Experience with POS systems, reservations software, and service sequence protocols.

Strong floor presence, decision-making ability, and guest engagement skills.

Flexibility to work in a rotating shift pattern, weekends, and holidays.

Preferred Attributes:

Leadership mindset with a passion for hospitality.

Detail-oriented, proactive, and service-driven.

Ability to mentor and motivate a multicultural team.

Calm under pressure with strong organizational skills.

Package & Benefits:

Competitive Salary (DOE)

Performance Bonus / Service Charge

Uniform & Grooming Allowance

Health Insurance

Staff Meals & Discounts

Annual Leave & Public Holidays

Career Progression in a Growing Hospitality Group

Job Type: Full-time

Application Question(s):

Please confirm your availability ? How many years of experience do you have in a supervisory role in luxury dining or premium casual restaurants? What type of FOH operational areas have you supervised? Describe your experience with luxury service standards and guest journey execution. Have you previously managed high-volume service environments? Which POS and/or reservations systems have you worked with? Are you comfortable coaching and giving performance feedback to FOH team members? How do you handle service recovery and VIP or high-profile guests? Are you available to work nights, weekends, and public holidays? What is your current salary and desired salary range for this role?
Work Location: In person