Job Description

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As a Shift Captain in our upcoming signature restaurant at Mount Nelson, you are part of a team that shapes the culinary experience of our guests. You will be responsible for running a shift effectively, leading staff to deliver exceptional service, and contributing to the overall efficiency and success of our Food & Beverage team. Our new signature restaurant, offers an immersive marine dining experience, transporting guests into the mysterious beauty and biodiversity of the surrounding Two Oceans.
Open 5 days a week, with set off days being Sunday and Monday, launching in Quarter 4 2025.
Primary Responsibilities Include:

• Ensure the highest standards of service excellence and quality in the food and beverage department
• Supervise and direct the actions of F&B staff during your shift, ensuring all tasks are completed efficiently and effectively.
• Assign tasks and delegate responsibilities to team members based on their skills and the needs of the outlet.
• Monitor staff performance, provide constructive feedback, and address any issues or concerns promptly.
• Responsible for overseeing food preparations and the timely delivery of food and drink orders.
• Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the house staff.
• Supervise the F&B staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Lead and motivate the team to achieve high standards of service and operational efficiency.
• Ensure all guests receive prompt and accurate service, creating a positive dining experience.
• Supervise efficient upkeep of cleanliness of operating equipment.
• Open and/or close the restaurant according to established procedures, ensuring all necessary tasks are completed

Requirements:
What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests and fellow colleagues.
• Previous experience in a similar role with good knowledge of supervisory skills.
• Ability to be able to run a shift on your own.

Benefits:
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.