Job Description

Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Restaurant Reservations Agent to join the Food & Beverage team.

Main Duties & Responsibilities

• To be fully conversant on all services and facilities offered by the Hotel.
• Ensure guest recognition by communicating their preferences and retain such information.
• Ensure complete knowledge of outlet menus and F&B offerings to aid up-selling.
• Assist in F&B outlets as and when required.
• Ensure accurate records about guestsxe2x80x99 bookings, payments, and any additional information that Hotel staff might need when interacting with the guest.
• Up-selling, when appropriate, by informing guests of additional services or special packages.
• Assist & maintain an efficient administration system within the department.
• Providing support to guests who may need to amend or cancel a reservation.
• Ensure that you meet and work according to departmentxe2x80x99s Standard Operating Procedures.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Maintain the highest standards of professionalism when working through guest issues/complaints.
• Assist with adhoc duties as and when required by management.
• Update and distribute weekly internal F&B newsletter.
• Performing of daily banking duties.
• Booking internal meetings and functions.
• Preparing daily internal function sheets and distributing them accordingly
• Printing of all F&B menus, name place cards and door cards for F&B department including Banqueting
• Assist Groups and Events co-ordinators with drawing of floor plans.
• Assist with any F&B admin duties required for the F&B department.

• Diploma / Degree from a reputable hotel school
• 1 to 2 yearsxe2x80x99 experience in a similar position preferred
• Must be able to work shifts, weekends & public holidays.
• Excellent communication skills.
• Professional and pleasant disposition.
• Quality and customer service driven.
• Attention to detail pertaining to area of responsibility.
• Strong interpersonal and telephone etiquette skills essential.
• Strong and effective communication, problem solving abilities essential.
• Ability to use Initiative and be proactive.
• Opera PMS knowledge

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

Belmond