Restaurant Reservationist Constantia

Cape Town, Western Cape, South Africa

Job Description

Job Summary
p
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Restaurant
/strong
at a
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luxury Estate
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in
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Constantia, Cape Town
/strong
is looking for a
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Restaurant Reservationist
/strong
to manages
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guest bookings
/strong
by handling
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calls
/strong
and
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online inquiries
/strong
, maintaining an
strong
organized seating chart
/strong
and
strong
coordinating
/strong
with the host team.
/p
p
Key responsibilities include
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answering customer questions
/strong
about availability, confirming
strong
reservations
/strong
, providing
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excellent customer service
/strong
and
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resolving issues
/strong
to ensure smooth operations and a positive guest experience.
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p
This role requires
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strong communication, organizational skills
/strong
, basic
strong
computer proficiency
/strong
, and prior
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customer service & hospitality
/strong
experience.
/p
p
strong
Duties:
/strong
/p
p
Handles incoming phone calls and online requests to book, modify, or cancel guest reservations.
/p
p
Keeps the reservation system organized, accurate, and up-to-date, identifying and correcting errors.
/p
p
Answers guest inquiries regarding availability, menu options, and other general information about the restaurant.
/p
p
Liaises with the host team and other departments to ensure seamless service and accommodate guest needs.
/p
p
Addresses specific customer requests for table types, dietary accommodations, or other needs.
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p
Addresses customer complaints or issues in a timely and professional manner, aiming to resolve them satisfactorily.
/p
p
strong
Requirements:
/strong
/p
p
Grade 12
/p
p
A formal qualification will be an advantage
/p
p
At least 2+ years' experience in a similar role in a restaurant or hotel setting
/p
p
Communication Skills: Essential for interacting with guests and coordinating with the team.
/p
p
Customer Service Experience
/p
p
Organizational Skills: Necessary for maintaining a precise seating schedule and managing reservation records.
/p
p
Ability to use reservation software and other relevant technology.
/p
p
/p
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Job Detail

  • Job Id
    JD1541946
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R28,000-35,000 per month
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned