Job Description

The Restaurant Receptionist is the first point of contact for all guests and plays a key role in creating an exceptional dining experience. This person manages reservations, greets guests warmly, coordinates seating, and ensures smooth front-of-house communication. A high level of professionalism, polish, and guest-focused service is essential.
Key Responsibilities Guest Reception & Service
Warmly welcome guests upon arrival and acknowledge departures.
Maintain a professional, polished presence at all times.
Manage the guest flow to ensure a calm, organized entrance experience.
Provide accurate information about menus, service times, dress code, and restaurant policies.
Handle guest requests, complaints, and escalations with grace and efficiency.
Reservations & Seating Coordination
Manage and confirm bookings via phone, email, and reservation systems.
Maintain the reservations book/system and ensure accurate updates.
Plan and coordinate seating to balance guest experience and operational efficiency.
Communicate guest preferences or special requests to the floor and kitchen team.
Manage walk-ins and waiting lists professionally.
Communication & Front-of-House Support
Work closely with management to update and follow daily service plans.
Liaise with servers, managers, and kitchen team regarding table status, VIP bookings, and guest requirements.
Assist with arranging special occasions (anniversaries, birthdays, private dining).
Ensure the reception area is presentable, tidy, and welcoming at all times.
Administration & Operational Duties
Answer phone calls and respond to guest queries promptly and professionally.
Process and confirm bookings, deposit payments (if required), and cancellations.
Maintain accurate records of guest notes, preferences, and special events.
Assist with opening and closing procedures at the host stand.
Handle administrative tasks such as menus, handover notes, and floor plans.
Minimum Requirements
Previous experience working in a restaurant is mandatory (fine dining experience is a strong advantage).
Professional communication skills, both verbal and written.
Ability to remain calm, confident, and friendly under pressure.
Excellent interpersonal skills with a strong guest-service mindset.
Strong organizational abilities and attention to detail.
Tech-savvy and comfortable with reservation systems or POS (training provided if needed).
Neat, well-groomed appearance and professional etiquette.
Competencies & Characteristics
Warm, hospitable, and people-oriented.
Strong sense of professionalism and discretion.
Able to multitask and manage a fast-paced environment.
Problem solver with a positive, solution-driven approach.
High level of punctuality and reliability.
Team player with a willingness to support FOH operations.

Skills Required