Job Description

1. Position Overview

The Front of House is responsible for ensuring an exceptional guest experience from arrival to departure. This role involves managing customer service, coordinating with the kitchen and management team, overseeing the waiters, and ensuring smooth daily operations in accordance with the restaurant's standards.

2. Key Responsibilities

Customer Service & Guest Experience

Welcome guests and professional interaction with them as required Maintain high service standards and handle customer queries and complaints professionally. Ensure guests receive prompt and excellent service. Oversee table rotation and manage reservations and events when relevant.

Operations & Coordination

Supervise daily FOH operations to ensure smooth service. Communicate effectively with kitchen staff and management to coordinate orders and service flow. Ensure dining area, service stations, and bathrooms are clean, tidy, and presentable at all times. Assist with stock control of FOH items (menus, cutlery, condiments, cleaning supplies, etc.). Handle POS systems, billing, and cash-up procedures accurately.

Staff Management

Oversee waiters, runners, and cleaners. Assist in training new staff and ensuring adherence to service protocols and health & safety standards. Manage staff schedules, breaks, and shift changes if required.

Health, Safety & Compliance

Ensure FOH staff adhere to hygiene, health, and safety regulations (in line with South African food safety standards).

3. Required Skills & Competencies

Strong communication and interpersonal skills. Excellent customer service mindset. Ability to multitask and work under pressure. Leadership and staff management ability. Strong organisational skills and attention to detail. Problem-solving and conflict-resolution skills. Professional appearance and conduct.

4. Minimum Requirements

Matric certificate (Grade 12). Prior experience in a FOH or hospitality role (1 year preferred). POS and cash-up experience. Reliable transport and ability to work shifts, weekends, and public holidays. Basic understanding of food safety and workplace hygiene practices.

5. Advantages (Optional but Beneficial)

Experience in a supervisory/management FOH role. Hospitality qualification or training. Knowledge of wine, beverages, or menu items. Familiarity with reservation systems.

6. Personal Attributes

Friendly, welcoming, and guest-centric. Reliable, punctual, and responsible. Strong team player with a positive attitude. Calm under pressure and solution-driven.
Job Types: Full-time, Part-time, Temp to perm

Pay: R6500,00 - R8000,00 per month

Work Location: In person