Job Description

Helderberg Wine Route: An esteemed estate is seeking a customer-focused, experienced Restaurant Manager to join their F&B team. If you thrive in high-end dining, have a passion for hospitality, and a sharp eye for detail, this could be your ideal role.
Candidates with a stable track record as a Restaurant Manager and who meet all the criteria are invited to apply. Consideration will be given to those with previous experience in a similar 5-star establishment or wine estate.
Key Focus Areas

• Overseeing smooth daily operations, staff performance and front-of-house service
• Maintaining ambience and presentation to uphold the estate's fine-dining standards
• Engaging guests with confident wine and menu recommendations
• Managing wine cellar stock, service training and wine pairing knowledge among staff
• Supporting banqueting and event service excellence alongside restaurant operations

Key Responsibilities Include but Are Not Limited To

• Oversee front-of-house operations including shift planning, cash-ups, stock management and supplier liaison
• Ensure seamless guest experiences through hands-on service, team training and attention to ambience and presentation
• Uphold wine estate standards by monitoring guest feedback, managing dining room aesthetics and maintaining high service consistency
• Guide and recommend wine and food pairings, promote wine sales and manage cellar presentation and wine stock
• Lead by example and train staff in service etiquette, wine knowledge and customer engagement best practices
• Maintain communication with directors and respond to guest queries and feedback timeously
• Support functions, weddings and special events with seamless coordination

Criteria of the Role

• Minimum 3 years' experience as a Restaurant Manager in a fine-dining wine estate or equivalent luxury hospitality environment
• Hospitality accreditation is recommended
• Strong leadership, staff management and guest relations skills
• Passion for wine, food and creating memorable guest experiences
• Working knowledge of POS systems, stock controls and front-of-house operations
• Excellent verbal and written communication in English
• Polished and presentable with strong attention to detail and service standards

Candidates residing in or within close proximity to Stellenbosch will be considered for this role