Job Description

Our client is seeking an experienced and dynamic Restaurant Manager to oversee the daily operations of their busy pizza restaurant in Camps Bay. The ideal candidate will be hands-on, customer-focused, and skilled in managing staff, service quality, and restaurant efficiency. This role requires strong leadership, operational excellence, and a passion for delivering an exceptional dining experience.
Description:
Operational Management

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Ensure consistent food quality, presentation, and service standards.
• Monitor and maintain cleanliness, hygiene, and safety in all areas.
• Manage stock control, ordering, receiving, and monitoring of food and beverage inventory.
• Coordinate with the kitchen team to ensure smooth workflow and timely service.

Staff Management

• Lead, supervise, and motivate front-of-house and back-of-house teams.
• Create staff schedules and ensure adequate coverage during peak hours.
• Conduct ongoing training and performance monitoring.
• Handle conflict resolution and promote a positive work environment.

Customer Service

• Ensure excellent guest experience through attentive, friendly, and efficient service.
• Manage customer queries, feedback, and complaints in a professional manner.
• Build strong customer relationships and encourage repeat business.

Financial Management

• Assist with budgeting, cost control, and achieving profitability targets.
• Oversee daily cash-ups, shift reports, and accurate record-keeping.
• Reduce wastage and optimize operational costs.

Marketing & Sales Support

• Support promotional activities, specials, and seasonal menu changes.
• Work with management on social media, branding, and local marketing strategies.
• Identify opportunities to increase sales and strengthen the restaurant's reputation.

Requirements:

• 2-4 years of experience as a Restaurant Manager or Senior Supervisor (pizza or fast-casual dining experience highly advantageous).
• Strong leadership abilities with excellent communication and interpersonal skills.
• Thorough knowledge of restaurant operations, food safety, and customer service standards.
• Experience with POS systems, stock management, and cash-up procedures.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work evenings, weekends, and public holidays.
• 45-hour work week.

Please note only candidates that meet the minimum requirements will be considered.
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