Job Description

We are seeking a dynamic and experienced Restaurant Manager to lead the day-to-day operations of our high-volume coffee shop. The ideal candidate will have a strong background in food & beverage, a passion for customer service, and the ability to manage a diverse team in a fast-paced environment.
Key Responsibilities:
Operations Management:

• Oversee all aspects of store operations, including opening/closing procedures, cleanliness, and compliance with food safety standards.
• Ensure efficient workflow and customer service throughout peak and off-peak hours.
• Manage inventory levels, order supplies, and control waste.

Team Leadership:

• Recruit, train, and develop team members to deliver exceptional customer experiences.
• Create staff schedules and manage labor costs.
• Conduct regular team meetings and performance reviews.

Customer Experience:

• Lead by example in delivering friendly, efficient, and personalized service.
• Handle customer feedback, queries, and complaints with professionalism and care.

Sales & Financials:

• Achieve sales targets, manage budgets, and monitor daily financial performance.
• Analyze sales trends and implement initiatives to drive revenue and profitability.

Health & Safety Compliance:

• Ensure compliance with all health, safety, and hygiene regulations.
• Conduct regular risk assessments and maintain documentation as required.

Requirements:
Essential:

• Proven experience as a Restaurant/Coffee Shop Manager (2+ years in a similar role).
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Solid understanding of financial and inventory management.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Knowledge of food hygiene and health & safety regulations.

Desirable:

• Barista experience or coffee-specific knowledge.
• Hospitality or business management qualifications.
• Familiarity with POS systems and scheduling software.

Key Competencies:

• Leadership and Motivation
• Organization and Time Management
• Conflict Resolution
• Problem-Solving
• Attention to Detail
• Passion for Hospitality and Coffee Culture