Job Description

Position Summary:
We are seeking an experienced and motivated Coffee Shop Manager to lead the day-to-day operations of a vibrant cafe satiated in the Cape Town Greenpoint area. This role requires someone with strong leadership skills, a passion for hospitality, and experience in managing a food and beverage establishment. The ideal candidate will ensure excellent customer service, staff development, food safety, and operational efficiency while driving sales and maintaining high standards.
Key Responsibilities:

• Oversee daily operations of the coffee shop and kitchen, ensuring a smooth workflow and high service standards.
• Recruit, train, schedule, and manage staff, fostering a positive and productive work environment.
• Ensure exceptional customer service and handle customer feedback professionally.
• Manage inventory, ordering, and supplier relationships to maintain stock levels and minimize waste.
• Monitor food and beverage preparation for quality, consistency, and compliance with hygiene standards.
• Implement and enforce health, safety, and food hygiene regulations (e.g., HACCP).
• Monitor financial performance including budgets, sales targets, cost controls, and reporting.
• Create staff rosters in line with labour budget and demand forecasting.
• Organize and oversee promotional events or seasonal campaigns to drive business.
• Maintain cleanliness, ambiance, and functionality of the premises.

Required Experience & Qualifications:

• Minimum 23 years of experience in a supervisory or managerial role in a cafe, restaurant, or similar food service environment.
• Proven track record of leading a team in a high-paced hospitality setting.
• Strong understanding of food safety and hygiene regulations.
• Knowledge and familiarity with specialty coffee is highly beneficial.
• Experience with food preparation, kitchen operations, or culinary background is a plus.

Key Skills & Attributes:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Customer-focused with a problem-solving mindset
• Highly organized and detail-oriented
• Ability to multitask and stay calm under pressure
• Tech-savvy able to use POS systems, ordering platforms, and basic spreadsheets
• Passion for coffee, food, and delivering great experiences

Skills Required