Job Description

Restaurant General Manager:

Position Overview

The General Manager is responsible for the overall day-to-day operation, financial performance, and team leadership of the restaurant. Working closely with the owners, the GM ensures smooth service, strong cost control, and a warm, consistent guest experience that reflects the values of a family-owned business.

Operating Hours

Restaurant trades

Tuesday to Saturday

Working hours generally

from 11:00 until close

Flexibility required during busy periods, events, and peak seasons

Key ResponsibilitiesDaily Operations

Oversee all daily restaurant operations from opening to close Be present and active on the floor during service Ensure seamless coordination between front of house, kitchen, and bar Maintain high standards of service, food quality, cleanliness, and atmosphere Ensure opening and closing procedures are followed correctly

Guest Experience

Create a welcoming, personal dining experience for all guests Handle guest feedback and complaints professionally and efficiently Build relationships with regular customers and local community Uphold the restaurant's reputation and brand values

Team Leadership & Staffing

Lead, train, and supervise FOH and key operational staff Assist owners with recruitment and onboarding where needed Manage staff schedules in line with trading patterns and labour targets Set clear expectations for conduct, appearance, and service standards Address performance issues and maintain a respectful workplace culture

Financial & Cost Control

Manage labour costs in line with agreed targets Oversee daily cash-ups, tills, and banking procedures Monitor stock levels, wastage, and ordering in coordination with owners Assist with basic reporting on sales, costs, and performance

Owner Communication & Accountability

Work closely with the owners and provide regular updates on operations Implement owner decisions and operational changes consistently Act as the owners' representative on-site when they are not present

Compliance & Standards

Ensure compliance with health, safety, and liquor regulations Maintain cleanliness, safety, and hygiene standards at all times Ensure staff documentation and procedures are correctly followed

Skills & Experience Required

Proven experience in a restaurant management or senior supervisory role Strong hands-on leadership style Excellent people and communication skills Practical understanding of restaurant operations and cost control Ability to work independently and take ownership of outcomes

Ideal Candidate

Trustworthy, reliable, and aligned with family business values Comfortable working closely with owners Leads by example and is service-driven Calm, organised, and solutions-focused

Working Conditions

Full-time, hands-on role Tuesday-Saturday work week Long shifts during service hours Sundays & Mondays off (unless otherwise agreed)
Job Type: Full-time

Pay: R20000,00 - R30000,00 per month

Experience:

Management: 5 years (Required)
Work Location: In person

Application Deadline: 2026/01/22
Expected Start Date: 2026/01/27