Job Description

Job Summary
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5* Country Retreat
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close to
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Somerset West
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is seeking a dedicated
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Restaurant Floor Supervisor
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to support the
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seamless management
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of daily operations, ensuring
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The
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Restaurant Floor Supervisor
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will assist the Food & Beverage Management team in overseeing
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outlet operations
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and
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administration
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, maintaining the
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highest standards
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in food and beverage
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quality, service
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and
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presentation
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.
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The role contributes to
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maximising profits
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through excellent
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customer service
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and
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operational
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efficiency.
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Duties:
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Operational Excellence:
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Supervise and support the smooth running of daily restaurant operations.
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Open and close shifts in accordance with standard operating procedures.
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Monitor and maintain service standards to exceed guest expectations.
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Collaborate with the kitchen team to ensure food quality, presentation, and safety.
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Guarantee adherence to all health, safety, and sanitation regulations.
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Conduct regular inspections to maintain a clean, safe, and welcoming environment.
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Team Leadership:
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Recruit, train, mentor, and supervise restaurant team.
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Create and manage staff schedules to ensure adequate coverage during peak hours.
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Manage associate relations, addressing challenges such as absenteeism, tardiness, and performance concerns with effective solutions.
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Ensure all team members adhere to correct break procedures and grooming standards.
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Guest Experience:
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Address guest concerns or complaints promptly and professionally.
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Maintain a strong floor presence to engage with guests and anticipate their needs.
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Participate in community and public relations initiatives for the restaurant and property.
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Administration & Stock Control:
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Execute accurate daily revenue closeouts and prepare required reports.
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Monitor inventory levels, place orders, and oversee stock rotation.
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Requisition supplies to ensure adequate stock for upcoming shifts.
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Participate in inventory counts when required.
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Additional Duties:
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Attend relevant meetings (managers, departmental, team) as required.
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Perform other duties as assigned, including stepping into operational roles during peak demand or emergencies.
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Requirements:
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Matric (Grade 12) required
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Certificate or Diploma in Hospitality Management is advantageous.
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Proven supervisory or managerial experience in a restaurant environment.
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Minimum of 2 years' experience in a 5-star hotel or luxury hospitality setting.
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Own reliable transport beneficial.
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Excellent leadership and interpersonal skills.
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Strong knowledge of both front-of-house and back-of-house restaurant operations.
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Good understanding of wine and beverage service.
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Proficiency in Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook).
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Sound financial acumen for inventory control, revenue monitoring, and cost management.
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Ability to remain calm and effective under pressure in a fast-paced environment.
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Professional communication skills in English, both written and verbal.
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High levels of tact, diplomacy, and discretion when dealing with sensitive situations.
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