Job Description

KEY RESPONSIBILITIES

The Courier Pharmacist will be responsible for both pharmaceutical and delivery duties, including:

Primary purpose of the job

To ensure accuracy in the capturing of prescriptions by the pharmacist's assistants, through quality assurance in the form of blind checking.

Providing clinical guidance to pharmacist's assistants in regards with Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.

Accurate capturing of chronic medication prescriptions.

Assist with daily quality assurance processes.

Operational and quality performance - Blind checking of prescriptions captured by pharmacist assistants

Ensure prescription captured by assistant on the correct profile, patient, address, originating facility, contact details and prescribed medication.

Perform a drug utilisation review on medication prescribed and interact with health care professionals where needed. Create Claims reports the shareholder/Stakeholder.

Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants

Accurate and quick responses to patient queries and diligence with follow up work within (Service Level Agreements) SLA requirements

Accurate and complete handling of all Patient Profiles worked on as per Standard Operating Procedures

Customer service and call handling

Calls received need to be handled professionally and with very strict confidentiality within SOP's and SLA

Accurate and correct information to be provided to the patient and call attempts to be made according to SOP's and SLA requirements

Problem solving abilities

Accurate Patient data capturing and instructions to relevant staff if required

Queries appropriately followed up until finalised

Data Management

Accurate Data Capturing, Sorting, processing and tracking using Microsoft Excel

Using tracking software to effective track patient parcels out for distribution

Stock management - inventory management, stock procurement, Stock Ordering, Stock Capturing and Storage Management

Productivity and availability standards met

Productive and available according to hours as stipulated in contract.

Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department

Job Type: Full-time

Work Location: In person