Job Description

Join Our Team as a Resolutions Consultant (Legal)Location: Office-Based | George, Western Cape | Badger Holdings South AfricaAre you passionate about delivering outstanding client service and have a keen interest in the legal field? Badger Holdings South Africa is seeking a Resolutions Consultant (Legal) to join our growing team. This is a fantastic opportunity for an individual pursuing or holding a legal qualification and looking to apply their knowledge in a practical, professional environment.What Youll Be DoingAs a Resolutions Consultant, you will play a key role in managing and resolving client complaints efficiently and professionally. Your responsibilities will include:

• Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
• Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
• Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
• Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
• Formal Correspondence: Draft and issue formal written responses post-resolution.
• Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
• Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays.

What Youll Need to Succeed

• Educational Background: Studying towards an LLB or completed an undergraduate legal qualification.
• Experience: Prior experience in the legal or complaint resolution field is beneficial.
• Technical Skills: Strong computer literacy and case management tracking abilities.
• Communication: Excellent verbal and written communication, with high attention to detail.

Why Youll Love Working Here

• Professional Growth: Develop your legal and case resolution skills in a fast-paced, supportive environment.
• Collaborative Culture: Join a dynamic team that values integrity, service excellence, and client satisfaction.
• Onsite Work Environment: Be part of an office-based team located in beautiful George, Western Cape, no remote work hassles, just great team synergy and support.

If youre driven, solutions-focused, and ready to launch or enhance your legal career, apply today and be part of the Badger Holdings difference!The position will be filled in line with the Badger Holdings culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

Badger Holdings