Job Description

Resident Engagement Assistant

Contract:

Fixed-term (6 months - maternity cover), with potential to become permanent

Salary:

R15,000 per month

Working Hours:

09:00 - 18:00, Monday to Friday

Location:

Remote (based in Cape Town or surrounding areas, with availability for occasional office visits in Stellenbosch)

Role Overview

We are looking for an organised, proactive and people-focused

Resident Engagement Assistant

to join our team on a temporary basis. This role is integral to supporting resident engagement initiatives, coordinating fire safety processes and providing administrative support to ensure compliance obligations are met efficiently and professionally. While this position is initially fixed term there is potential for it to become permanent for the right candidate.

Key Responsibilities

The Resident Engagement Assistant will compile, manage and maintain important safety and compliance documentation, engage with residents via email, online forms and phone, and maintain accurate records and trackers. The role also involves supporting the wider team with administrative tasks and assisting in ensuring compliance processes run smoothly and on schedule.

Skills and Requirements

The ideal candidate is proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook), Zoom and OneDrive. Strong written and verbal communication skills are essential and the candidate should be comfortable managing a high volume of calls with multinational residents. A quiet, private workspace, reliable internet connection (including during extended load shedding), and a backup power supply are required.

Desirable Experience

Experience in property management, call centre or customer-facing roles, or administrative/coordination positions is preferred.

Salary & Benefits

Working Hours:

09:00 - 18:00, Monday to Friday

Salary:

R15,000 per month

Contract:

Fixed-term (6 months -maternity cover), with potential to become permanent

Location:

Remote (based in Cape Town or surrounding areas-occasional office visits in Stellenbosch)

Requirements:

Reliable internet connection during working hours, including during extended load shedding

Please Note

Applicants must be based in Cape Town or surrounding areas and able to attend occasional in-person meetings. Candidates must have legal authorisation to work in South Africa. We are committed to Employment Equity and welcome applicants from designated groups in line with the Employment Equity Act. The company reserves the right not to make an appointment.