Job Description

We are seeking a motivated and detail-orientedReservations & Sales Consultantto manage our client's sales pipeline, reservations, and client engagement processes. You'll play a vital role in crafting exceptional experiences for guests, ensuring smooth operations, and contributing to their vision of sustainable tourism.

Reservations Management:

Handle enquiries and manage the sales pipeline using the Reservations System (PMS, Stripe).



Respond promptly to client queries via email and phone.



Coordinate customer travel arrangements, including dietary requirements, transfers, and special requests.



Issue invoices and track payments.



Maintain strong relationships with clients and agents through outstanding customer care.

Sales Coordination:

Organize and manage FAM trips, educational sessions, and press trips.



Monitor sales performance against budget, providing input for strategic adjustments.



Conduct follow-ups on provisional bookings and post-travel engagement.

Database Management:

Maintain accurate records using HubSpot.

Content Management:

Update website content, including copy and images, via the Content Management System.

Qualifications & Requirements:

Degree or diploma in business or tourism studies.



Minimum 2 years of experience in African-related reservations and sales.



Proficient knowledge of South Africa as a travel destination.



Proactive, adaptable, and growth-oriented mindset.



Excellent communication skills, both verbal and written.



Strong administrative and multitasking abilities, with proficiency in Google Docs and Excel.



Passion for travel and environmental conservation.

Who You Are:

A problem-solver who thrives under pressure.



A collaborative team player with exceptional organizational skills.



Detail-oriented and committed to high standards.



Enthusiastic about sustainability and innovative practices.

Signs This Role Is Not for You:

You prefer highly structured and predictable tasks.



You struggle with stress or multitasking.



You lack strong communication or conflict-resolution skills.



Between 3 - 5 Years