Job Description

Job Summary This opportunity is perfectly suited to a dynamic and passionate individual who has a proven track record with managing reservations for high-end properties.
REQUIREMENTS:

• Grade 12 with a relevant tertiary qualification
• At least 3 years experience in Reservations Management, preferably in a 5* or luxury environment
• Hotel booking systems proficiency (such as Protel Air or similar)
• Experience working with MS Office and Excel
• Availability to work weekends and public holidays, as needed
• Must have knowledge of revenue management systems and principles
• Strong leadership, people management and communication skills
• Excellent attention to detail and organisational ability
• Must have fantastic interpersonal skills with a guest-focused approach
• Ability to work under pressure and in fast-paced environments

RESPONSIBILITIES:

• Will be motivating and managing the reservations team, providing training to staff as needed
• Maximising room revenue through strategic inventory management, as well as collaborating with stakeholders and the Lodge Sales Manager
• Writing of reports, attending meetings and providing feedback as is required
• Handling special requests, VIP bookings and dealing professionally with problems as they arise
• Responsible for managing all communication with guests through calls, emails and messages, ensuring exceptional customer service
• You will be overseeing the entire reservations process to ensure every step is seamless, from enquiry to confirmation
• Working closely with all the other Heads of Departments
• You will ensure the accurate data management, reporting and system maintenance on Protel Air

This position is based in Stellenbosch, Western Cape.
Please click on the ???? to apply online.
Wild Dreams Hospitality
Recruiter