Job Description

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Job Advert Summary

The Rockefeller Hotel, is seeking a highly organized and experienced Reservations Manager to lead our dynamic Reservations Department. This role is integral to ensuring the smooth, accurate, and efficient handling of a high volume of bookings across multiple channels--including group, corporate, and OTA reservations--while maintaining exceptional standards of guest service and internal communication.



We are looking for a results-oriented leader with a deep understanding of hospitality systems, strong operational oversight, and a commitment to delivering service excellence.

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Minimum Requirements

3-5 years of experience in hotel reservations, with at least 2 years in a supervisory or management role. Proficiency inOPERA PMS and familiarity with distribution platforms such as SynXis, SiteMinder, or similar. Proven experience managing high-volume OTA, group, and corporate bookings. Solid understanding of tour operator logistics, MICE group handling, and DMC relationships. Excellent communication, organizational, and multitasking skills. A guest-focused mindset with the ability to work collaboratively across departments.
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Duties and Responsibilities

Reservations Operations

Oversee the daily operations of the reservations office, ensuring prompt, professional handling of all individual, group, and corporate booking requests. Ensure all reservations are accurately entered into

OPERA PMS

, with correct rate codes, billing details, and guest profiles. Maintain rate integrity and parity across all channels; coordinate closely with the Revenue and Distribution teams on availability and inventory management. Implement stop-sell and overbooking strategies in collaboration with senior management.

Group Coordination & Internal Liaison

Manage the end-to-end process for group bookings, including the seamless handover to Front Office, Housekeeping, F&B, and Events teams. Serve as the primary liaison for tour operators, travel agents, and DMCs, ensuring all internal departments are fully briefed and aligned on group expectations. Lead pre-arrival briefings and manage operational coordination for high-profile bookings.

Client & Guest Engagement

Personally oversee VIP and complex reservations, site inspections, and client meetings. Ensure all special requests are clearly communicated and executed in collaboration with relevant departments. Represent the hotel in all guest- and client-facing interactions with professionalism and warmth.

Channel Management & Distribution

Coordinate with the Newmark Distribution team to ensure accurate and timely loading of rates and availability across all OTA platforms. Manage content on extranets, verify reservation accuracy, and process cancellations or modifications as required.

Reporting & Revenue Support

Produce and analyze daily, weekly, and monthly reservation reports, including pickup, pace, lead time, and cancellation trends. Provide insights to support forecasting and revenue management strategies.

Team Leadership & Development

Lead, train, and mentor a high-performing reservations team focused on accuracy, service, and efficiency. * Foster a collaborative, proactive work culture that aligns with hotel and brand standards.