Job Description

We are seeking a detail-oriented and customer-focused

Reservations Agent

to join our dynamic team. The successful candidate will be the first point of contact for guests and clients, handling booking requests, managing reservations, and ensuring a seamless and professional experience from enquiry to confirmation.

Key Responsibilities

Handle incoming calls, emails and online booking requests in a courteous and professional manner Process and manage reservations accurately Provide guests with detailed information on availability, rates, services, and special offers Assist in upselling services, packages, or room upgrades to maximize revenue Liaise with internal departments to ensure special requests and requirements are communicated effectively Maintain accurate records of bookings, cancellations, and amendments Handle guest complaints or issues promptly and professionally, escalating where necessary Deliver excellent customer service while upholding company standards and policies

Requirements

Previous experience in a reservations, or hospitality role (advantageous but not always necessary) Strong communication skills (verbal and written) with a professional telephone manner Excellent attention to detail and organizational skills Ability to multitask and work well under pressure in a fast-paced environment Proficiency in MS Office and familiarity with reservation systems (e.g., Property Management System (PMS), or similar) Customer-focused with a proactive and solution-driven approach Flexibility to work shifts, weekends, and public holidays if required
If you are passionate about hospitality, customer service, and creating memorable guest experiences, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: R7000,00 - R8000,00 per month

Experience:

Customer service: 2 years (Required)
Work Location: In person