Job Description

Reservations Agent

Job Purpose:

To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels.

Organisational Positioning:

Department:

Reservations

Reporting to:

Reservations Manager

Location:

The Twelve Apostles Hotel Premises

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

Actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times Owning and practicing our "Top 12" Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers Ensuring that you are familiar with, and adhere to, the Hotel's code of conduct as set out in the Employee handbook Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
To ensure that guests receive an exceptional guest experience that goes beyond their expectations within the guidelines of RCH standards by:

Ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles and Bushmans Kloof. Maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards Ensuring that reservations are made and updated accurately, efficiently and comprehensively in accordance with RCH standards. ensuring that all reservations related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
Job Type: Full-time

Application Deadline: 2025/05/20