Job Description

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Job Advert Summary

As the first point of contact in the guest journey, the Central Reservationist plays a key role in creating memorable experiences. This role ensures a smooth and professional reservations process that reflects our commitment to exceptional guest service. If you're detail-oriented, thrive in a fast-paced environment, and love helping people plan unforgettable stays, this position is for you!

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Minimum Requirements

Previous experience in reservations is essential. Clear and confident communicator with excellent command of English. In-depth understanding of reservation systems and procedures. Strong attention to detail and a proactive problem-solver. Customer-focused with a professional and friendly attitude. Able to prioritize tasks and perform under pressure. Team player who can also work independently when needed. Proficient in Opera, Microsoft Word, and Excel. Familiar with Online Travel Agency (OTA) platforms.
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Duties and Responsibilities

Daily Responsibilities

Attend daily morning briefings and share key reservation updates. Ensure effective communication across departments--Front Office, Housekeeping, Sales, and Central Reservations. Respond promptly and professionally to all reservation-related emails and queries. Accurately process and manage reservations received via phone, email, and online platforms. Follow up on payments and outstanding balances to ensure accounts are current. Handle guest reservation changes, refunds, and special requests with efficiency and care. Assist with booking tours and transfers prior to guest arrivals. Ensure accurate handling and allocation of reservation vouchers. Liaise with tour operators to confirm bookings and manage allocations.

Weekly Responsibilities

Review reservations and occupancy forecasts for the upcoming week. Identify and address overbooking risks early. Complete and distribute required weekly reports and updates. Execute and communicate the 7-day reservation process checklist.

Monthly Responsibilities

Submit comprehensive monthly operational reports. Reconcile all bookings and perform checks as part of the 30-day process. * Ensure all reporting templates are up-to-date and ready for the coming month.