Reservationist

Hout Bay, Cape Town, South Africa

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Key Responsibilities:

Handle all incoming reservation calls and emails with professionalism and courtesy
Process individual and group reservations efficiently using the hotels booking system
Ensure accurate entry of guest details, preferences, and special requests
Provide guests with information on room types, rates, packages, and hotel services
Maximize occupancy and revenue through effective upselling and booking management
Collaborate with front office and sales teams to ensure guest satisfaction
Maintain confidentiality of guest information and reservation details

Requirements:

5 years proven experience in a central reservations setting
Excellent communication and interpersonal skills
Proficiency in hotel reservation systems
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks
Fluent in English; additional languages are a plus
High school diploma or equivalent; hospitality-related degree or certification preferred

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