Job Description

Duties:
Offer a personalised booking service for all bookings whether directly or in the back-up role:

• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs/quotes for bookings.

Making reservations using TourPlan/TMIS.
Managing booking status throughout the reservation process quote, cancelled, provisional, confirmed and invoiced.
Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
Liaising with Product Management to ensure best possible services to the guests in respect of guest information and requirements.
Providing lodge information and relating documentation to clients where appropriate WETU itineraries / pre-tour & departure information.
Managing yield to ensure that we maximise occupancy and the rate achieved.
Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
Standby and emergency duty will be on a rotational basis including after hours.
Requirements:
Minimum of a Matric Certificate.
Tertiary certificate in travel related field desirable.
At least 3-5 years relevant experience in a similar environment.
TourPlan system knowledge
Local and international travel industry (inbound market)
Product knowledge Botswana, Namibia and South Africa.
Fluent in speaking and writing in the English language.
Ability to adapt to a dynamic work environment and support different teams when needed.
Ability to work fast and accurately.
Service and detail orientated.
Shows empathy, care and understanding when dealing with clients.
Good interpersonal skills.
Willingness/ability to share information.
Ability to multitask and work under pressure.
Sales driven.
IT savvy.
Be driven by self-motivation and the company values.
Self-starter with a natural curiosity about travel, strong desire to learn.
Office hours:
Standard office hours are 08h30 17h00 (Monday Friday).

Skills Required