Job Description

Reservation Travel Consultant - Senior

Natural Selection is a collection of owner-operated safari camps and safaris in Botswana, Namibia and South Africa. Our efforts contribute to protecting key habitats and conserving wild areas while using responsible tourism as a force for good.

Main purpose of job

Responsible for providing full reservation travel and sales services for Natural Selection and Associated Products properties and services - to secure business and promote future business and growth for the company.

This is not a remote position -- you will be required to work from our Cape Town/Johannesburg office.

Reporting structure:

Reporting to:

Reservations manager

Location:

Cape Town/Johannesburg

Key responsibilities :

Offer a personalised booking service for all bookings whether directly or in the back-up role:

Responding to trade enquiries efficiently and timeously.

Communication with clients, offering quick turnaround times and a professional service.

Responding to all product queries or concerns relating to bookings.

Providing availability and costs/quotes for bookings.

Making reservations using Tour Plan/TMIS.

Managing booking status throughout the reservation process - quote, cancelled, provisional, confirmed and invoiced.

Obtaining and capturing guest CRM and booking information onto Tour Plan for camps.

Liaising with product management to ensure best possible services to the guests - in respect of guest information and requirements.

Providing lodge information and relating documentation to clients where appropriate - WETU itineraries/pre-tour & departure information.

Managing yield to ensure that we maximise occupancy and the rate achieved.

Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.

Gain knowledge of Natural Selection so you can add value to our clients.

After-hours standby and emergency duty will be on a rotational basis including after hours.

Ability to handle group/series and FIT bookings



REQUIREMENTS

Formal education and experience required :

Minimum of a matric certificate.

Tertiary certificate in travel related field desirable.

3-5 years relevant experience in a similar environment.

Skills and attributes:

Fluent in speaking and writing in the English language.

Ability to adapt to a dynamic work environment and support different teams when needed.

Ability to work fast and accurately.

Service and detail orientated.

Shows empathy, care and understanding when dealing with clients.

Good interpersonal skills.

Willingness/ability to share information.

Ability to multitask and work under pressure.

Sales driven.

IT savvy.

Be driven by self-motivation and the company values.

Self-starter with a natural curiosity about travel, strong desire to learn.

Measurement criteria:

Response times.

Booking conversions.

Rate yields.

Occupancies.

Satisfied customers and guest

Successful product and marketing initiatives.

Knowledge :

Tour Plan system - essential.

Local and international travel industry (inbound market) - essential.

Product knowledge - Botswana, Namibia, South Africa and surrounds.