Job Description

Essential Duties and Responsibilities

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Arrange collection of repairs with Processing Manager.

Receive, manage, and control customers documentation in the Yale system.

Update company systems: Pastel & CRM, Salesforce.

Assist customers and external sales with queries and requests.

Complete costings sheets and quotations.

Prepare proforma invoices for cash sale customer.

Prepare BOM's for repairs.

Support Workshop & Quality Manager with admin functions.

Manage New Loco Jacks process.

Service Delivery and meeting deadlines.

Job Summary/Overview

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Arrange collection of repairs with Processing Manager.

Receive, manage, and control customers documentation in the Yale system.

Update company systems: Pastel & CRM.

Assist customers and external sales with queries and requests.

Complete costings sheets and quotations.

Prepare proforma invoices for cash sale customer.

Prepare BOM's for repairs.

Support Workshop & Quality Manager with admin functions.

Manage New Loco Jacks process.

Service Delivery and meeting deadlines.

Knowledge, Skills, Competencies, and Abilities

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Knowledge of client's procedures and technical requirements.


Understanding of suppliers exploded views & products.

Strong product knowledge.

Knowledge of the company's products.

Knowledge of the company's services.

Knowledge of the company's systems SharePoint, Lifting Connect, CRM, Excel,

Internet, and Outlook.

Required Qualifications

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A minimum of 3 years' experience in a similar position.

Strong Computer literacy. (Computer/IT skills) Knowledge.


Matric - grade 12

Work Requirements

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A minimum of 3 years' experience in a similar position.

Strong Computer literacy. (Computer/IT skills) Knowledge.


Accuracy with calculations, costings.

Compensation

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To be discussed in interview process.

Benefits

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To be discussed in interview process should benefits be applicable.