Job Description

Who are we?
Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitablesolutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tiedadvisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients. Ourvision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We createsustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutionsdesigned to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLYCONFIDENT, SECURE AND PROSPEROUS.
What will you do?
The REMS Consultant is responsible for handling incoming enquiries from Intermediaries, Management andSupport Staff which may include various aspects i.e., Contracting, Remuneration, Funds and Schemes as wellas Commissions and Replacements. The Consultant will be responsible for providing professional and effectiveservices by meeting expectations, particularly in terms of quality and timelines in compliance with the businessand legislative standards and effectively dealing with all e-mails; investigations and ensuring resolution ofenquiries. The work requires the capturing of information on the system, calculations, investigation of errorsand the correction thereof. The role does allow for remote working opportunities contingent on managementapproval and business requirements.
What will make you successful in this role?
The position requires adept organizational skills, resourcefulness, and the ability to handle a multitudeof tasks simultaneously under often high-pressure situations.

• Administration of contracting and/or financing aspects of Intermediary remuneration
• Handling of incoming requests from Intermediaries (email and telephonic)
• Responsible to reach production, quality, and SLA targets
• Application of business rules and legislation
• Development and improving processes and/or policies
• Handling non-standard requests where follow up administration is required
• Liaise directly with SanlamConnect staff, External partners, and institutions
• Execution of calculations and investigations (If required)
• Bookkeeping and reconciliation of accounts (If required)

Qualification and Experience

• Grade 12 (with Mathematics and/or Accounting)
• A tertiary qualification, which can either be a Diploma or Degree, will be advantageous
• Minimum of 2 years in the Broker or Advisor channel working environment or Policy Services environment
• Experience in Intermediary Payroll administration will be advantageous

Knowledge and Skills

• Working knowledge SanPay, Psiber, Internet, Share Point, On Demand, Content Manager, ContentNavigator, SAP4Hana and Microsoft Programs
• Must be fully bilingual - verbally and written (English and Afrikaans)
• Understanding of the Financial Services environment
• General knowledge of the SanlamConnect environment
• Knowledge and understanding of remuneration administration processes
• Knowledge of related general Legislation (NCA, FICA, FAIS, TCF, POPIA etc.)
• Knowledge of Funds and Schemes related legislation, policies, and processes (role specific)
• Knowledge of SLS products (Stratus and Legacy) will be advantages
• Prior experience and knowledge of replacements and/or the financing and contracting of advisers will beadvantageous.
• Policy services administration experience (role specific)
• Knowledge of the Legacy Platform and Legacy products (role specific)
• Knowledge of the Epsilon Platform and Stratus Policy products (role specific)
• Knowledge of SLS products (Stratus and Legacy) will be advantageous

Core Competencies

• Being resilient
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives results

Personal Attributes

• High work Standards
• Relationship Management
• Actively Participates in Team Success
• Problem Solving
• Stress Tolerance
• Adaptability
• Concern for Accuracy
• Continuous Learning

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time
The closing date for applications is 25 July 2025.
The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow furtherapplications to be submitted after the closing date indicated. The shortlisting process will only start once the application due date has been reached. The time taken tocomplete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity, and our employment equity planand targets will be considered as part of the recruitment process. This commitment is what drives us to achievea diverse workplace with employment equity as a key goal to create an inclusive workforce, representative ofthe demographics of our society as well as people with disabilities.