Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitablesolutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tiedadvisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients. Ourvision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We createsustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutionsdesigned to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLYCONFIDENT, SECURE AND PROSPEROUS.
What will you do?
The REMS Consultant is responsible for handling incoming enquiries from Intermediaries, Management andSupport Staff which may include various aspects i.e., Contracting, Remuneration, Funds and Schemes as wellas Commissions and Replacements. The Consultant will be responsible for providing professional and effectiveservices by meeting expectations, particularly in terms of quality and timelines in compliance with the businessand legislative standards and effectively dealing with all e-mails; investigations and ensuring resolution ofenquiries. The work requires the capturing of information on the system, calculations, investigation of errorsand the correction thereof. The role does allow for remote working opportunities contingent on managementapproval and business requirements.
What will make you successful in this role?
The position requires adept organizational skills, resourcefulness, and the ability to handle a multitudeof tasks simultaneously under often high-pressure situations.
Administration of contracting and/or financing aspects of Intermediary remuneration
Handling of incoming requests from Intermediaries (email and telephonic)
Responsible to reach production, quality, and SLA targets
Application of business rules and legislation
Development and improving processes and/or policies
Handling non-standard requests where follow up administration is required
Liaise directly with SanlamConnect staff, External partners, and institutions
Execution of calculations and investigations (If required)
Bookkeeping and reconciliation of accounts (If required)
Qualification and Experience Grade 12 (with Mathematics and/or Accounting)
A tertiary qualification, which can either be a Diploma or Degree, will be advantageous
Minimum of 2 years in the Broker or Advisor channel working environment or Policy Services environment
Experience in Intermediary Payroll administration will be advantageous
Knowledge and Skills Working knowledge SanPay, Psiber, Internet, Share Point, On Demand, Content Manager, ContentNavigator, SAP4Hana and Microsoft Programs
Must be fully bilingual - verbally and written (English and Afrikaans)
Understanding of the Financial Services environment
General knowledge of the SanlamConnect environment
Knowledge and understanding of remuneration administration processes
Knowledge of related general Legislation (NCA, FICA, FAIS, TCF, POPIA etc.)
Knowledge of Funds and Schemes related legislation, policies, and processes (role specific)
Knowledge of SLS products (Stratus and Legacy) will be advantages
Prior experience and knowledge of replacements and/or the financing and contracting of advisers will beadvantageous.
Policy services administration experience (role specific)
Knowledge of the Legacy Platform and Legacy products (role specific)
Knowledge of the Epsilon Platform and Stratus Policy products (role specific)
Knowledge of SLS products (Stratus and Legacy) will be advantageous
Core Competencies Being resilient
Collaborates
Cultivates Innovation
Customer Focus
Drives results
Personal Attributes High work Standards
Relationship Management
Actively Participates in Team Success
Problem Solving
Stress Tolerance
Adaptability
Concern for Accuracy
Continuous Learning
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time
The closing date for applications is
25 July 2025
.
The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow furtherapplications to be submitted after the closing date indicated. The shortlisting process will only start once the application due date has been reached. The time taken tocomplete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity, and our employment equity planand targets will be considered as part of the recruitment process. This commitment is what drives us to achievea diverse workplace with employment equity as a key goal to create an inclusive workforce, representative ofthe demographics of our society as well as people with disabilities.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.