Job Description

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for

Remote / Offshore Level II IT Help Desk Support Technicians

. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

Serve as the primary contact for Windows desktop issues Provide end-user technical support and troubleshooting Assist with administration and support of Windows Servers Monitor system alerts and respond according to established protocols Handle escalated service desk requests requiring advanced troubleshooting Support onboarding of new users (accounts, access, setup) Deliver network support across LAN/WAN environments Install and maintain network hardware Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

Prior

experience working for a Managed Services Provider (MSP) is required

Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.) Hands-on experience with

Remote Monitoring & Management (RMM) tools

such as ConnectWise, Kaseya, or Ninja Familiarity with

Professional Services Automation (PSA) / ticketing systems

, such as Autotask Exposure to firewall and network administration (SonicWall, Meraki) Strong troubleshooting background across networks, servers, and workstations Experienced in Cloud-based environments Excellent customer service skills with a professional and courteous approach Strong written and verbal communication skills, including group presentation experience Dependable, with a consistent work ethic * Eagerness to learn and expand technical expertise