Job Description

• Lead the planning, implementation, and maintenance of the organizaions IT infrastructure, ensuring alignment with business goals.
• Work with the IT Director to define and implement the companys IT strategy and budget.
• Oversee network security controls and infrastructure to maintain compliance with industry standards, including PCI-DSS and ISO 27001.
• Directly supervise the IT Help Desk Supervisor and additional IT personnel, overseeing daily operations and ensuring high team performance.
• Conduct regular evaluations, provide coaching and training, and support team members professional development.
• Coordinate with HR and Compliance on necessary IT team training on cybersecurity and compliance topics.
• Ensure the reliable operation of network infrastructure, including routers, switches, firewalls, and VPN configurations, to support business continuity.
• Manage user accounts and permissions, implementing role-based access controls in accordance with company policy.
• Oversee backups, data storage, and recovery systems, ensuring data integrity and availability.
• Coordinate with the Compliance Officer to implement, monitor, and maintain IT compliance requirements for PCI-DSS, ISO 27001, and SOC 2 standards.
• Conduct regular IT security audits, vulnerability assessments, and risk management reviews.
• Enforce data security protocols and ensure that IT practices align with compliance regulations and organizational risk appetite.
• Lead and manage IT projects, including software implementations, hardware upgrades, and network expansions, ensuring adherence to timelines and budgets.
• Oversee the documentation of project plans, procedures, and user manuals to support ongoing operational needs and ensure continuity.
• Coordinate with vendors for procurement, maintenance, and support of IT infrastructure, negotiating contracts to optimize costs.
• Track the IT budget, reporting on expenditures and identifying areas for cost savings.
• Oversee the incident response process, ensuring swift and effective resolution of IT issues.
• Manage change control processes to document and track changes to the IT environment, maintaining stability and minimizing disruptions.
• Ensure proper provisioning, inventory, and maintenance of IT assets across all sites.
• Implement lifecycle management practices for hardware and software, overseeing asset decommissioning and secure disposal processes.
• The responsibilities, functions and job profile are not limited to the ones listed or otherwise specified in this document, based on the departments goals and client requirements, changes to these may be requested to the employee.

Requirements:
Qualification & Certification

• Bachelors degree in information technology, Computer Science, or a related field.
• Masters Degree is a plus
• CompTIA Network+, Certified Information Systems Security Professional (CISSP), ITIL, or equivalent certifications

Knowledge & Experience

• Minimum of 7 years of experience in IT, with at least 3 years in a managerial or supervisory role
• Deep understanding of IT infrastructure, security frameworks (PCI-DSS, ISO 27001), network security, and cloud environments
• Advanced proficiency in network management, Windows Server, Active Directory, cloud platforms (Azure, AWS), and endpoint management
• English B2 with strong verbal and written communication skills

Skills & Attributes

• Strong Leadership, Organizational, and Project Management Abilities, with the capacity to manage multiple projects and priorities effectively.

Skills Required