ABOUT US
TAH Animal Hospital and Vetshop has proudly served our community since 1957, with a legacy of flourishing veterinary practices. At TAH, we believe in the profound connection between happy people and healthy pets. We dedicate our energy to nurturing teams of highly skilled, enthusiastic professionals and paraprofessionals, providing our employees with a working environment that has cutting-edge equipment and facilities, and unwavering support to excel in their roles.
Our state-of-the-art practices boasts with various experienced professionals committed to help you excel in your career. Each practice is led by a passionate Practice Principal who is dedicated to your growth and ensuring the delivery of high-quality patient care.
ABOUT YOU
TAH Animal Hospital in the Northern Suburbs is in search of friendly and professional receptionists. The successful candidate will be well-organized, experienced, and have excellent FOH and selling skills to provide excellent Customer Service to both clients and internal staff. This role is a great opportunity for a candidate with strong communication and relationship-building capabilities.
The candidate will play an integral part in genuinely putting our clients and patients first and seek perfection through continuous improvement, have a confident personality, and be equipped with excellent communication skills (verbal and written). In addition, knowledge of the practice and operations will be to your advantage. You will thrive in a supportive environment that offers continuous development opportunities within a collaborative team setting.
At TAH, you're never alone; supportive colleagues are always present to encourage and assist you in maintaining the high standards expected of you. Positivity, professionalism, teamwork, and a desire to learn are more important to us than prior experience - we can teach you much of what you need to know.
ABOUT THE ENVIRONMENT
? Working Hours: 174.67 hours monthly
Shifts could be any day from Monday to Sunday, you will receive your roster a week in advance unless it is an emergency shift that needs to be filled. Shift times may differ between practices; however, this will be indicated on your roster.
ABOUT THE ROLE
At TAH we aim to create a safe and frustration-free work environment, where empathising with and educating clients is key, whilst giving patients the best preventative and on-time care.
Your contribution to this will include, but not be limited to, the following responsibilities:
? Interactions are friendly and professional according to reception standards.
? Calls answered and directed courteously and efficiently.
? New client details added accurately on the EzyVet System.
? Selling veterinary products and food to clients.
? Questions and queries are addressed according to policies, protocols, and standards.
? Customer complaints handled according to protocol and escalated as required.
? Accurate messages taken and passed on.
? Product knowledge kept up to date through reading, attending training, and discussions with representatives.
? Queuing system accurately coordinated.
? Co-ordinate relevant administration processes.
? Vaccination books updated.
? Filing kept updated.
? Operational problems reported to the Practice Manager.
PLEASE NOTE: Only suitable applicants will be contacted as part of the shortlisting process.
TAH reserves the right to make no appointment for this position should no suitable candidate be identified.
Job Type: Full-time
Application Question(s):
Do you have your drivers license and your own reliable vehicle?
Experience:
Receptionist: 2 years (Preferred)
Work Location: In person
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