Job Description

Closing Date 2023/12/10
Reference Number MMH230904-15
Job Title Registered Counsellor / Social Worker: Employee Assistance Programme Telephone Clinician
Position Type Permanent
Role Family Medical
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion, Gauteng OR Cape Town, Western Cape
Introduction

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.
Role Purpose

The role of the Employee Assistance Programme Telephone Clinician is to receive inbound calls coming into the support line, managing, and responding to all electronic requests for assistance, conducting a comprehensive clinical assessment and identifying a suitable treatment plan, as well as implementing the treatment plan through a series of telephonic counselling sessions.
Requirements

• A National Senior Certificate is essential

• Qualified Registered Counsellor (highly advantageous), Social Worker or Psychologist

• Must be registered with the appropriate regulatory body

• Minimum of 1 years' experience as a Counsellor in a formal therapeutic role is essential

• Experience in Employee Assistance Programmes (EAP), corporate wellness services and/or a counselling call centre environment is preferred

• Language proficiency in English and either Venda (highly advantageous), Xhosa or Afrikaans

• MS Office proficiency

Duties & Responsibilities

• Receive and screen all incoming calls from eligible clients.

• Assess client needs, detect high-risk and sensitive cases and provide immediate containment and intervention.

• Conducting a thorough and comprehensive assessment of the clientsxe2x80x99 presenting problems.

• Develops a comprehensive service plan for each case based on needs assessment.

• Establishing and maintaining a supportive counselling relationship.

• Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate.

• Provide follow-up and after-care services for all clients.

• Managing all information related to client cases and answer any questions clients may have.

• The input of clinical data into the case management system.

• Manage cases referred to external service providers, including following up with providers for case feedback.

• Develop and maintain a comprehensive referral system for the purpose of referring clients to additional services.

Competencies

• Excellent communication and interpersonal skills in alignment with global counselling standards.

• Strong therapeutic, conceptual framework and clinical skills to efficiently and quickly understand clientsxe2x80x99 needs and provide effective interventions.

• Effective and professional responses to all client inquiries, concerns, and complaints.

• Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries.

• Ability to work within a team and take instruction and supervision from management.

• Good self-care and accountability for onexe2x80x99s own level of resilience.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan