Job Description

Closing Date 2023/08/23
Reference Number MMH230509-21
Job Title Employee Assistance Programme Telephone Clinician
Position Type Temporary
Role Family Medical
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion,Meersig or Parc du Cap,Western Cape
Introduction

Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.
Role Purpose

The role of the temporary Employee Assistance Programme Telephone Clinician is to receive inbound calls coming into the support line, managing and responding to all electronic requests for assistance, conducting a comprehensive clinical assessment and identifying a suitable treatment plan, as well as implementing the treatment plan through a series of telephonic counselling sessions over a period of six months only.
Requirements

• National Senior Certificate is essential

• Qualification in Social Work, Clinical or Counselling Psychology or Counselling is essential

• Registration with the relevant professional regulatory body is essential

• Minimum of 1 year's experience as a Counsellor in a formal therapeutic role

• Language proficiency in English and either Afrikaans, Venda and/or isiXhosa is essential

• MS Office proficiency

• Experience in Employee Assistance Programmes (EAP), corporate wellness services and/or a counselling call centre environment would be advantageous

Duties & Responsibilities

• Receive and screen all incoming calls from eligible clients.

• Assess client needs, detect high-risk and sensitive cases and provide immediate containment and intervention.

• Conducting a thorough and comprehensive assessment of the clientsxe2x80x99 presenting problems.

• Develops a comprehensive service plan for each case based on needs assessment.

• Establishing and maintaining a supportive counselling relationship.

• Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate.

• Provide follow-up and after-care services for all clients.

• Managing all information related to client cases and answer any questions clients may have.

• The input of clinical data into the case management system.

• Manage cases referred to external service providers, including following up with providers for case feedback.

• Develop and maintain a comprehensive referral system for the purpose of referring clients to additional services.

Competencies

• Excellent communication and interpersonal skills in alignment with global counselling standards.

• Strong therapeutic, conceptual framework and clinical skills to efficiently and quickly understand clientsxe2x80x99 needs and provide effective interventions.

• Effective and professional responses to all client inquiries, concerns and complaints.

• Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries.

• Ability to work within a team and take instruction and supervision from management.

• Good self-care and accountability for onexe2x80x99s own level of resilience.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan