Job Description

Regional Retail Operations Manager
R50 000 p/m (depending on relevant experience)
The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You'll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable
expansion.
What You'll Own
Strategic & Commercial People & Culture Operational Excellence

• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle - recruiting, onboarding, performance, succession planning

• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here

• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet - builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.