Job Description

Closing Date 2023/09/01
Reference Number MMH220706-11
Job Title Regional Personal Assistance - Durban South West
Position Type Permanent
Role Family Administration
Cluster Metropolitan Life
Remote Opportunity None of the time
Location - Country South Africa
Location - Province KwaZulu-Natal
Location - Town / City Durban
Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africaxe2x80x99s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za
Role Purpose

Provide an effective administrative, secretarial and operational assistant function to support the Provincial General Manager and the Province.
Requirements

• Matric

• At least 5 yearsxe2x80x99 secretarial / PA experience at Senior or Executive PA level

• MS Office

• Own car and valid drivers license

• PA Diploma or Certification

Duties & Responsibilities

Support diary management activities in order to effectively schedule appointments

Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings

Pro-actively screen incoming calls, correspondence and respond independently where possible

Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications

Provide secretarial support (agenda, minutes, action plans etc.) for the preparation and successful execution of meetings

Support the flow of information within the Provincial Management Office, ensuring that matters requiring their personal attention are handled speedily

Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes

Order and control office supplies

Accurately escalate client complaints and queries to the relevant department

Ensure files are kept in order and easily accessible

Provide authoritative, expertise and advice to clients and stakeholders

Build and maintain relationships with clients and internal and external stakeholders

Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed

Make recommendations to improve client service and fair treatment of clients within area of responsibility

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Must be a self-starter who is dedicated and can work independently

Manage the functional operations of the Provincial Office

Competencies

Business Acumen

Customer/ Stakeholder Commitment

Drive for results

Leads Changes and Innovation

Collaboration

Impact and influence

Self-Awareness and Insight

Diversity and Inclusiveness

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan