Job Description

Job Summary
Key Responsibilities
Branch & Financial Performance

• Ensure all assigned branches meet sales targets, gross profit margins and customer service standards
• Review and manage monthly branch performance, income statements and budgets
• Monitor profit and loss, stock levels, shrinkage, losses and operational costs
• Drive corrective action plans where performance gaps exist

Operational Oversight

• Ensure branches operate efficiently, including receiving, dispatch, stock handling and housekeeping
• Drive compliance with fleet usage, equipment maintenance and operational procedures
• Monitor and reduce stock losses, downtime and operational inefficiencies

People Management & Leadership

• Lead, mentor and support Branch Managers and their teams
• Identify training needs, succession planning and talent development within the region
• Address performance, conduct, and disciplinary matters in collaboration with HR
• Foster a culture of accountability, engagement and high performance

Customer & Community Engagement

• Drive exceptional customer experience and retention
• Analyse customer feedback and complaints, ensuring effective resolution
• Support sales initiatives to attract new customers and regain lost business
• Build strong relationships with key customers and stakeholders

Compliance, Health & Safety

• Ensure compliance with company policies, operating standards and legislative requirements
• Enforce health and safety standards, security measures and audit readiness
• Monitor and support completion of safety checks and compliance documentation

Reporting & Administration

• Submit accurate and timeous weekly and monthly regional reports
• Track KPIs including sales, stock counts, customer satisfaction and safety metrics
• Participate in regional and national management meetings

Minimum Requirements

• BCom Management or relevant degree (advantageous)
• At least 5-8 years' experience in a similar regional or multi-branch management role
• Strong experience in retail, automotive, wholesale or distribution environments
• Proven track record in profit & loss management and financial accountability
• Solid understanding of sales, stock control, operations and customer service
• Valid driver's licence and willingness to travel extensively within the region

Key Competencies & Attributes

• Strong leadership and people management skills
• Excellent commercial, analytical and financial acumen
• High-level planning, organising and problem-solving ability
• Strong communication, negotiation and conflict management skills
• Results-driven, hands-on and able to operate at both strategic and operational levels
• High levels of integrity, accountability and resilience

Techbridge Recruitment
Recruiter

Skills Required