Job Description

Our purpose

is...


To change people's lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it's about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we're collaborating in person, sharing thoughts, and building together.


Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

Refreshing Real Experiences*: Authentic, engaging experiences that inspire lasting wellness.
Holistic Wellness*: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
Curated Guidance and Progress*: Personalized coaching and programs to support sustainable progress.
Communities Without Conformity*: Diverse, welcoming environments where everyone feels empowered.

Your purpose...

To ensure preventative and reactive Maintenance & Engineering is managed and completed in line with the VASA policies & procedures, to ensure maximum life expectancy of the fixed assets along with the constant training & development of the maintenance staff within the area. Interfacing and reporting with all relevant parties to ensure quality and operational Maintenance & Engineering needs are met and continually striving to improve the standards. To project manage key aspects of club new builds, as required, and all aspects of refurbishments, refreshes, and capital expenditure projects in line with business growth targets and timelines at the regional office. To plan, execute, monitor and control all aspects of projects within the designated geographic region, in line with approved budgets and required deadlines.

Your Duties and Responsibilities...

Preventative Maintenance

To ensure all preventative maintenance work is completed in line with VASA policies & Procedures which includes but not limited to: + In and out of warranty fitness equipment
+ Building Fabric
+ HVAC Systems
+ Water Systems
+ Electrical Systems
+ Lighting
Ensure that all Preventative Maintenance Work is documented.
Re-active Maintenance

To ensure that all re-active work is completed in-house where possible. Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy. The analysis and management of maintenance related NPS/ member feedback complaints.
Contractor Management

Be the decision make when it comes to calling out specialized contractors for Re-active Maintenance Work Manage direct supplier relationships and escalate any concerns to the Contracts Manager Ensure only vetted contractors are being used. Effective communication with the HOD, Regional Director(s), clubs, project team, consultants (including the Design Team)
People Management

The management & performance of the Area Maintenance Technicians
Training/Coaching

Management of the areas training & development requirements, along with the creation & delivery of the courses required. Upskill all club and area maintenance staff on a consistent basis. Ensure they keep themselves. Interface with landlords as well as the VASA National Asset Manager Liaise with club CGM/Maintenance Manager on outsourced work. Management & control of the water hygiene & pool standards within the area.
Utilities management:

Energy management & reduction of consumption. Water management & reduction of consumption. Monitor and report water and electricity consumption. Investigate and resolve water and electricity consumption issues.
Execution of all regional Maintenance capex projects

Execution of Maintenance and Engineering projects when the fall outside of a club refurbishment such as: + HVAC
+ Pool Filtration
+ Pool Covers and Lane Ropes
+ Society Works
+ Utility reduction projects e.g., LED
+ Safety Systems e.g., fire and security systems
+ Painting
+ Studio floor sand and seal
+ Electrical
Management of the professional teams such as Mechanical & Electrical Engineers Interface with contractors to complete work in a safe and efficient manner. Management of contractors responsible for the alterations or installation of any plant / equipment relating to Maintenance & Engineering projects. The training & hand over required for the continuous maintenance of engineering projects. Liaise with design team for correct specifications. Provide expert advice for any Maintenance and Engineering areas that are included in any refurbishments.
Financial Management

Financial management & budgetary control within the region for Maintenance & Engineering and Maintenance Projects: + Manage the Maintenance OPEX and Maintenance CAPEX budgets and forecasts for their area.
+ Monitoring maintenance costs and report on any variance.
+ Input accurate Maintenance capex budgets during the budgeting process.

We can't live without... (Minimum Requirements)

Strong operational background with in-depth knowledge and experience of floor planning, space optimization etc. A recognized qualification with relevance to Maintenance and Engineering would be a strong advantage. Minimum 2-3 years relevant experience in new developments and refurbishments. Knowledge of the following equipment with at least 5 years' experience in installation, maintenance, and operation of: + Chillers
+ Evaporative and cooling towers
+ Electrical controls and diagrams
+ Electronic controls
+ Satchwell controls
+ General air-conditioning systems
+ Building management systems
+ General electrical (Medium voltage)
+ Water treatment
+ Hot water vessels
+ Steam generators
+ Saunas
+ Pumps
+ Valves
+ Heat exchanges
+ Sand filtration systems
+ Plumbing
+ Carpentry and Glazing
This role requires a fair amount of travel. An understanding of the construction and building industry Project Management experience Solid IT skills and strong MS-Project skills Ability to manage multi-functional teams. Exhibit strong verbal and written communication skills. Exhibit strong organizational skills through working independently and being able to prioritize project deliverables and deadlines. Good people & management skills. Confident in delivering training & presentations. Good knowledge of energy management & reduction. Good water chemistry for pools and good water hygiene knowledge. Experience of working with controls & BMS systems. Ideally an electrical or technical qualification. Good document configuration skills. Good financial/admin knowledge. Knowledge of OSH Act. Working knowledge of guarantees/warrantees/Contracts. Hands on experience of plumbing, electrical, HVAC, plant equipment. Ability to plan effectively.

We'd like you to have... (Attributes)

Adaptability (must be able to adapt to a fast paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Must be motivated to achieve success. A commitment to making a difference in people's lives. A Growth mindset The ability to work independently. Trustworthiness (must always act in doing the right thing) A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation

We'd love you to have... (additional skills)

Wellness knowledge, to engage and inspire others to take a holistic approach to wellness. The ability to be agile. The ability to be collaborative. * High Interpersonal skills (EQ)