Job Description

Job Summary

Basic Function

This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures The performance parameters include the following:

• Meeting set targets on a monthly basis
• Offer to Joining Ratio of the Offers made
• Quality of candidates hired and on-boarded
• Number of defects against number of Offers made
• 100% adherence to compliance requests and policy
• Deliver on intakes within timelines and at high quality levels

Primary Internal Interactions

• Team for the purpose of coordination
• Assistant Manager for escalations, unresolved issues, appraisals and reviews
• Manager for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers - for the purpose of Recruiting candidates for their processes and for calibration purposes
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions

• Vendors for:

Hiring candidates, Lining up candidates for interviews and also assessing their performance

Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements

Preparing promotion material

Excellent communication with external candidates around feedback

Skills

Process Specific Skills

- Interviewing skills

- Feedback skills

Soft skills (Minimum)

- Excellent Communication skills - written and oral

- Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment

- Computer proficiency - MS Office

Soft Skills (Desired)

- Self starter

- Good Listening skills

- Dependable

- Matured to carry out assessments

Education Requirements

• Minimum Matric
• Qualification (or working towards) in related field will be preferred

Work Experience Requirements

• Minimum 12 months of work experience
• Volume Recruitment Experience in a BPO/agency environment will be preferred
• Sound track record of delivering 100-150 FTE monthly
• Experience in both permanent / Fixed Term / Part Time placements

ABC Worldwide

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