Job Description

We are seeking a highly organised, friendly, and professional receptionist/admin assistant to join our team. The ideal candidate will serve as the first point of contact for visitors, ensuring a welcoming atmosphere while providing essential administrative support across the organisation. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently.

Key responsibilities and duties

Front desk management:

Greet and welcome visitors to Ladles of Love with a positive and helpful attitude;

Welcome all volunteers and ensure their engagement at the warehouse is a good experience;

Answer the phone, taking messages as necessary;

Maintain the reception area, ensuring it is tidy and presentable at all times;

Receiving and distributing of all deliveries to the warehouse.

Administrative Support:

Manage public info e-mail and channel communications to various departments and individuals;

Issuing of 18A tax certificates and manage the communication with the donors in a positive manner;

Ensure compliance with relevant regulations and internal procedures for tax certificates;

Manage online orders of merchandise;

Maintain and update office records, databases, and filing systems;

General go-to person for all internal queries from staff;

Manage office petty-cash and recon weekly to the finance department;

Send thank-you letters to donors and volunteers;

Order office supplies and monitor inventory levels.

Events/projects:

Assist when required on internal team builds;

Assist when required on all Ladles of Love events, both internal and external;

Support other departments with ad-hoc projects as needed.

Skills:

High school diploma or equivalent;

Additional certification in office administration or related field is a plus;

Previous experience as a receptionist, administrative assistant, or in a related role preferred.

Excellent verbal and written communication skills;

Strong organizational abilities;

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);

Knowledge of Salesforce would be an advantage;

Professional demeanour and appearance.

Customer-focused with a friendly and approachable personality;

Reliable, punctual, and able to work independently;

Detail-oriented with a proactive approach to problem-solving;

Successful candidate must have their own laptop;

Own transport would be an advantage.