Job Description

The Focus Group Sandton, South Africa 04 December 2025 Junior 0 - 0 Full Time Cost to Company 2 years - 4 years Skills Reception Greeting Customers Switchboard Facilities Management Risk Management Asset Management Maintenance Front of House Management Administration MS Office Industries Property Management Real Estate

We are looking for a professional and dynamic Receptionist who will also provide administrative support to our facilities Management team. This role is pivotal in creating a welcoming environment for visitors and ensuring smooth operational support for our property management division.

Key Responsibilities

Front Desk & Customer Service

Maintain a professional and organized reception area.

Answer and direct incoming calls promptly and accurately.

Act as the first point of contact for tenants and visitors.

Welcome guests, manage visitor access, and offer refreshments.

Handle general queries and liaise with internal and external clients.

Ensure cleanliness checks of common areas and maintain a key register.

Update internal telephone directory monthly.

Building Administration

Administer facilities management services in line with policies.

Process communications, log calls, and manage invoice spreadsheets.

Coordinate cleaning and security staff per SLA requirements.

Attend property management meetings and take minutes.

Manage documentation for new developments and compliance certificates.

Facilities Management Support

Maintain filing systems for service contracts, building plans, and approvals.

Assist with budget approvals and monitor service provider performance.

Load service contracts on PIMS and ensure schedules are up to date.

Risk Management & Asset Maintenance

Ensure compliance with OHS Act and maintain safety files.

Assist with insurance claims and incident reporting.

Manage contractor documentation and permits.

Dispatch service providers for maintenance and follow up on completion.

Skills & Competencies

Excellent communication and interpersonal skills.

Strong organizational and planning abilities.

Attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

Professional attitude with initiative and reliability.

Proficiency in MS Office (Excel advantageous).

Qualifications & Experience

Grade 12 (Matric).

2-4 years' experience in an administrative environment.

Strong computer literacy and willingness to learn new systems.