Job Description

Description
Ecowize is looking for a skilled and highly competent Receptionist to join the Cape Town team to support management at all levels of the organization and create a welcoming experience for all visitors, whether it is face to face, online or telephonic. To ensure adequate supply of the required stationary, packaging materials, housekeeping products and office groceries and ensure accurate controls are in place. Manage risk by highlighting important information to the responsible manager.
High-level Job Objectives

• Create a welcoming experience for all visitors and manage the switchboard effectively.
• Provide general administrative support in a timely and efficient manner.
• Staff management (housekeeping and groundskeeping)
• Stock control and general building maintenance

Key Responsibilities:

• Ensure effective management of the switchboard by answering, screening, and forwarding incoming calls in a professional manner.
• Provide basic and accurate information in-person and via phone/email by transferring calls to the appropriate department or person within the expected timeframe. When transferring calls, ensure to first speak to the person receiving the call to explain who is calling and in connection with what.
• Delighting customers on first contact and interaction. Warmly greet and welcome guests as soon as they arrive at the office, also ensure they are always offered refreshments.
• Gather all required information pertaining to queries before escalating it appropriately
• Provide customer with relevant information and contact details of relevant internal stakeholders to ensure queries are resolved or escalated within the expected timeframe. Always have an up-to-date organogram and contact list of who to contact for what.
• Ensure switchboard systems are in a working condition and escalate when issues are not resolved. Issues escalated pro-actively to line manager.
• Ensure reception area is clean and neat. Ad-hoc checks by line manager. Packages to be collected must not be stored in the reception area.
• Ensure own appearance is neat and professional with a positive, friendly attitude. Feedback from internal and external stakeholders.
• To be consistent in arriving punctually at the office and communicate and plan if time off required.
• Coordinate tasks, assist team with solving problems, escalate concerns raised by housekeeping and groundskeeper team and Drive constructive conversations to ensure a feasible outcome.
• Provide general administrative or office assistance on a regular or ad-hoc basis. Ensure that these tasks are completed accurately and within the required time.
• Coordinate shipments for courier services, communicate collection of deliveries, prepare and package supplies for shipment e.g., PPE, Equipment, Corporate Apparel, Staff and Customer Gifts.
• Control stationery inventory. Responsible for tidiness and maintenance of the reception area and stationery storeroom /or cupboard and advising of all stationaries required to be ordered and keep a file log off all stationery expensed.
• Maintenance - Responsible for Water dispenser and Coffee Machine servicing. Arrange the service as and when required upon approval. Assist the Office Coordinator with any maintenance issues, servicing of any equipment - Aircon and Fire Hydrants in Cape town offices, waste removal - Coordinate with removal company.
• IT - Assist with printer toner orders and any Printer service call outs.

Requirements

• Grade 11 (Essential)
• Drade 12 (Desirable)
• Administration or Secretarial qualification (advantageous)
• Minimum of 2 years' experience in reception and switchboard management
• Minimum of 2 years' general business experience
• Minimum of 2 years' experience in general administrative duties
• Sound knowledge of the Pest Control and Hygiene (FMCG) industry (minimum 2 years)
• Proven experience in professional telephone etiquette (minimum 2 years)

The successful incumbent will have the following skillset:

• Professional communication skills, both online and telephonic
• Strong interpersonal skills with the ability to build effective working relationships.
• Excellent organisational and time-management skills
• Ability to multitask and manage competing priorities effectively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.
Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 7 January 2026. Remember to inform your direct line manager should you be interested in this opportunity.
NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful
Work Level
Junior
Job Type
Contract
Salary
Market Related
Duration
6 Months
EE Position
No
Location
Western Cape

Skills Required