Job Description

Job Advert Summary

The

Receptionist

serves as the welcoming face and administrative backbone, ensuring that every guest receives exceptional service from the moment they arrive. This position requires professionalism, strong communication skills, attention to detail, and a passion for delivering a seamless luxury experience in line with

Newmark Hotels & Reserves

standards.

Minimum Requirements

Previous

Receptionist

or

Office Assistant

experience in a

5-star spa, lodge, or hospitality environment

(essential). Excellent administrative, communication, and interpersonal skills. Fluent in

English and Afrikaans

(written and spoken). Highly

presentable

, with professional grooming, neat uniform, and appropriate appearance maintained at all times.

Computer literate

with proficiency in

Microsoft Office Suite

and spa booking systems (experience on a

Spa Scheduler or similar system

advantageous). Strong sense of

initiative

,

organization

, and the ability to multitask in a fast-paced environment. Reliable, punctual, and committed to upholding the values of

discretion, honesty, and professionalism

. Must be flexible to work weekends, public holidays, and shifts as required. Contactable references and a proven record of good conduct.

Duties and Responsibilities

Guest Experience & Front Desk Operations

Arrive

30 minutes before each shift

to prepare the reception area and ensure readiness for service. Provide a warm, professional, and personalized welcome to all guests. Manage the front desk efficiently, including handling switchboard operations, guest check-ins, and appointment coordination. Maintain an in-depth knowledge of

Qwabi Spa treatments

,

facilities

, and

property offerings

to confidently assist and upsell services. Ensure all guests are addressed courteously by surname and receive a seamless, professional experience from arrival to departure.

Administrative & Operational Support

Accurately capture bookings and manage scheduling through the spa system. Maintain and update

client consultation cards

, ensuring all details are correctly completed, signed, and filed after treatments. Oversee all general office functions including message taking, handling deliveries, and managing correspondence. Maintain stock and ordering of front-of-house

stationery, refreshments, and amenities

. Ensure all

daily reports, administrative records, and filing systems

are accurate and up to date.

Sales & Service Excellence

Confidently

recommend and upsell

treatments, packages, and retail products to enhance guest satisfaction and revenue. Assist in the preparation and hosting of spa events, promotions, or special functions.

Cleanliness & Presentation

Ensure the

reception and spa areas

are immaculate, organized, and ready for guest use at all times. Adhere to

strict hygiene, safety, and company grooming standards

. Leave

30 minutes after shift end

to ensure the spa is set up and prepared for the following day.

Teamwork & Communication

Maintain positive, professional relationships with spa therapists, managers, and lodge teams. Report maintenance issues, guest feedback, or service gaps to the

Spa Manager or Assistant Spa Manager

promptly. Uphold all

Standard Operating Procedures (SOPs)

and assist management as required. * Adhere to Qwabi's

no personal cell phone

policy during working hours.