Job Description

Closing Date: 2025-08-23
Job Type: Contract
Job Level: Junior
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Receptionist / Switchboard Operator - Luxury Wine Estate - Stellenbosch
A renowned luxury wine estate in Stellenbosch, the Cape Winelands is seeking a professional and welcoming Receptionist/Switchboard Operator to join their team on a six month fixed-term basis.
The role is central to the guest experience, requiring someone with excellent interpersonal skills, attention to detail, and the ability to manage high volumes of guest and telephone interaction with professionalism and poise.
Description
The successful candidate will be the first point of contact for all guests and visitors to the estate. They will be responsible for managing incoming calls, directing enquiries, and ensuring smooth communication between departments. This is a highly visible and guest-facing role that also includes guiding guests across the estate and supporting the overall guest journey.
Key responsibilities include:

• Warmly welcoming and assisting guests on arrival and departure
• Offering estate information and conducting guided tours for guests
• Managing all incoming calls via the switchboard and directing them appropriately
• Maintaining accurate bookings, reservations, and guest records
• Liaising with security and other departments to ensure seamless operations
• Updating internal communications and directories
• Communicating daily reservation updates to relevant departments
• Logging and handing over lost property to the security team
• Proactively addressing guest queries and concerns, ensuring exceptional service

Contract Type: 6 month Fixed Term
Location: Stellenbosch, Western Cape
Start Date: As soon as possible
Minimum Requirements

• Matric required; a hospitality certificate is advantageous
• 1-2 years' experience in a similar receptionist or switchboard role preferred
• Professional telephone etiquette and excellent customer service skills
• Fluent in English with strong written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Presentable, well-spoken, and confident in engaging with high-profile guests
• Strong attention to detail and excellent organisational skills
• Team player with a positive and enthusiastic personality
• Willingness to work hospitality hours, including weekends and public holidays