Job Description

Listing reference:

021770

Listing status:

Online

Apply by:

5 October 2025

Position summary

Industry:

Pharmaceutical Sector

Job category:

Other: FMCG, Retail, Wholesale and Supply Chain

Location:

Gqeberha (Port Elizabeth)

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company

Clicks Group

Introduction

We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

Job description

Role Purpose:

To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

Role Objectives:

Receiving Clients as per the set SOP,Greet visitors appropriately Determine visitor needs in a professional manner Maintain visitor register Offer refreshments to visitors where appropriate Direct visitors to correct person Ensure back up when absent from reception desk

Answer Phone CallsAnswer and address incoming phone calls in a timely and polite manner Clearly determine the purpose of the call Deal with queries and provide correct information Forward calls to appropriate person Take and deliver messages accurately and completely

Manage MailSort and distribute incoming mail Prepare outgoing mail for pick-up or courier Organize courier deliveries

Administration/Clerical SupportPerform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions. Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc Book meeting rooms and sending booking confirmation to participant Assist with Labour broker or service provider Kaba enrollment etc and work hand in hand with labour broker admin team with Edma time and attendance. Assist with any ad hock admin duties assigned.

Minimum requirements

Experience and Education:

Matric or NQF level 4 Contact Centre or Telephony Etiquette Certificate desirable Minimum 1 year relevant customer service experience Minimum 1 year switchboard / receptionist experience

Job related knowledge

Front desk support or Office administration Knowledge of computers and relevant software applications Knowledge of customer service principles and practices

Competencies Required:

Effective communications skills - oral & written Computer skills including the ability to do spreadsheet and word processing Time management skills * First Call resolution