Receptionist – Luxury Hotel Hermanus
Job Description
Join the front office team at a leading five star coastal hotel known for exceptional service, warm hospitality and unforgettable guest experiences. This role is perfect for a polished, professional receptionist who thrives in a luxury environment and enjoys being the welcoming face of a world class property.
As a Receptionist you will handle guest arrivals, departures and enquiries while ensuring every interaction reflects refined service standards. You will work closely with all departments, manage switchboard communication, process reservations and assist both local and international guests with confidence and professionalism.
What You Will Do
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Welcome guests, manage check-ins and check-outs and ensure a seamless arrival and departure experience Handle phone calls, emails and online enquiries in a warm and efficient manner Process restaurant bookings and hotel reservations Operate Opera Cloud and maintain accurate guest accounts Complete daily pit checks and follow internal financial procedures Provide accurate information on room categories, hotel facilities and property offerings Resolve guest concerns with confidence and ownership Liaise effectively with housekeeping, F&B and all operational departments to maintain smooth service flow
What You Need
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1 to 2 years' experience in a five star hotel environment Strong communication skills with high English proficiency Computer literacy with Opera experience advantageous Professional presentation and excellent guest service skills Good numeracy, accuracy and attention to detail Energetic, motivated and a true team player Ability to work shifts and perform under pressure * Own transport preferable
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Job Detail
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Job IdJD1588509
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationConstantia, WC, ZA, South Africa
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EducationNot mentioned