Job Description

Job Type: Full-time
:
We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service to all clients and visitors. The Receptionist will be the first point of contact for all incoming calls and visitors, and will represent the company in a positive and welcoming manner.
Key Responsibilities:

• Meet and greet, receive visitors to the organisation, determine their needs and direct them accordingly in a manner that enhances organisations reputation.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
• Escalate unresolved operational delivery and quality issues to operational Management. Report on transactional activities within set guidelines to provide timely information for decision making in area of accountability.
• Deliver work according to governance, compliance, integrity, legal and ethics processes and procedures Control, monitor and record outgoing trunk calls and incoming reverse charge calls. Deliver, plan and organise own work routine and task execution in an effective and efficient manner to reach agreed performance objectives.

Qualifications:

• A minimum of Grade 12.
• Motor industry experience will an added advantage.
• Must have a clear Criminal Record.
• Must have excellent verbal communication skill.
• A Receptionist certificate will be an added advantage.

Skills and Personal Attributes:

• Have the ability to engage stakeholders at all levels in the vision to contribute to the journey and to inspire, influence and motivate to gain buy-in and commitment.
• Ability to build and maintain strong networks, teams, relationships and collaborative partnerships, to maintain and build trust and gain commitment to enable exhalent customer satisfaction.
• Be able to Understands the business value chain and the role that employee plays in delivering value to customer (internal or external).
• Displays a deep sense of integrity, honesty, humility and an openness to sharing their authentic selves with others to build trust and lasting relationships.
• Willing to work on public holidays and Saturdays.
• Willing to learn other disciplines and multiskilling.
• Well groomed

If you are friendly, professional, and dedicated to providing exceptional customer service, we encourage you to apply for the Receptionist position at [Company Name]. We look forward to welcoming you to our team.

Skills Required