Job Description

Duties and Responsibilities

• Answer the telephone in a professional manner.
• Screen Calls and route calls accurately
• Take accurate messages and forward them timeously.
• Welcome visitors and redirect them to the appropriate person.

• Ensuring neat administration of the following:

xc3xbc Sorting and distribution of faxes xc3xbc Reception area

• Courier documents and parcels as and when requested.
• Screening and routing of incoming and outgoing mail xe2x80x93 hand delivered (courier)
• Assist with other functions as per managerxe2x80x99s instruction.
• Capture Dispute referral forms on CMS (Case Management System)
• Keep record of Labour Court Review Applications received.
• Assist parties in completion of Dispute referrals forms.
• Assist as Interpreter, for DRC cases, if and when necessary
• Assist case management officers as and when required.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide above average services.
• Must at all times be diplomatic and assertive.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team.
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
• Basic knowledge of the Labour Relations Act and MIBCO Collective agreement, would be an advantage.
• Must be a good team player and achieve objectives as set out by the Managing Commissioner
• Must be meticulous in carrying out tasks/instructions etc.
• Must be patient and be able to work under pressure.
• Above average verbal communication and listening skills.

PEOPLE WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE COUNCILxe2x80x99S EMPLOYMENT EQUITY TARGETS WILL BE APPLIED.

Qualifications

• Matric (Grade 12) or equivalent qualifications
• Customer orientated behavior essential (callers, service providers, agents)
• Presentable and professional attitude
• Fluent in English
• Multilingual language would be advantageous.
• Computer Literacy essential.