Job Description

About Us

Tsebo Facilities Solutions is looking for Two (2) Receptionists to receive all visitors a in a friendly and professional manner, and to promptly notify the relevant person of their visitors and proactively administer the workplace reception services in accordance with the master service agreement.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.

Duties & Responsibilities

Review visitor and client arrivals for the day Attend to special arrival and meeting room requirements Provide information about amenities, area and venues Ensure that all visitors sign the visitor's register, visitor slip only to be signed by the host. Anticipate client needs and build rapport with clients Offer assistance with certain tasks (e.g. taking messages, catering requirements, etc) Offer assistance with meeting room technical requirements. Report client feedback to the Helpdesk and revert to clients and visitors with resolution Escalate unresolved complaints to the Manager when necessary Report any building maintenance to the TFS call centre daily. Ensure compliance with health and quality standards Ensure all meeting rooms are set up as required by the client. Conduct daily inspections to ensure that all chairs are in place, meeting room is clean, and cables are tidy. Ensure water jugs are refreshed regularly throughout the day and that clean glasses are always available. Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available. Ensure that rooms are cleared and tidied after each meeting. Ensure that tables are cleared, and chairs are aligned after each meeting. Notify Client's staff of items that were reported lost/found. Ensure that all bookings for your floor are noted and planned at least 48 hours prior to the meeting. Oversee day to day running of all Soft & Technical Services

Customer Focus:

Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value Interact with client to provide and process information in response to inquiries, concerns and requests about products and services Conduct client satisfaction surveys to ensure clients are satisfied with the products and services Keep up to date with business objectives within the environment Provide advice on general changes and compliance within the workplace management framework when required Work with processes and procedures in such a way that operational efficiencies and performance are enhanced Attend to and resolve all customer queries timeously or escalate when necessary Follow up and follow through on all queries timeously Manage conflict

Reporting:

Prepare all weekly/monthly reporting within set timeframes for submission to your manager Update and maintain all relevant records Compile and prepare stats as and when required by your manager

Code of Conduct:

Undertake other responsibilities as directed by Management that will drive sustainability. Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken. Take responsibility for one's own performance. Promote TFS's & Client's image and corporate citizenry through deliberate and co-ordinated activities. Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position. Ensure TFS ethical values are adhered to.

Skills and Competencies

MS Office Suite Knowledge of equipment, materials and suppliers used in facilities management. Proven experience as a Concierge Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and time-management skills Hospitality and customer centric focus. Must have a positive attitude and smile a lot Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting. Resilience: ability to cope with setbacks. Ability to work unsupervised. Self-disciplined, motivated, energetic self -starter with an exemplary work ethos. Capability to interact with both internal and external customers at all levels. Ability to maintain confidentiality. Attention to detail with a methodical and structural approach. Results focussed and professionalism Ability to multitask Ability to follow established procedures. Ability to work under pressure. Project a professional and competent image always when on duty. Ability to resolve conflict. Ability to work under pressure. Ability to deliver high quality customer service consistently.

Qualifications

Grade 12 (non-negotiable) Computer literacy 2-3 years frontline hotel/customer service experience * Minimum 3 years' experience as a Receptionist in a Corporate environment.